IntentReply ("we", "our", or "us"), operated by XigmaPro, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at intentreply.com.

1. Information We Collect

1.1 Information You Provide

Account information: Your email address when you create an account or sign in via OTP.
Product information: Details about your products, including names, URLs, descriptions, and insights you add to the platform.
Billing information: Payment details are processed directly by our payment provider (Dodo Payments). We do not store your full card details.
Support communications: Messages you send to our support team.

1.2 Information Collected Automatically

Usage data: Pages visited, features used, replies generated, and actions taken within the platform.
Device and browser information: IP address, browser type, operating system, and referring URLs.
Session data: Login times, session length, and authentication activity.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the IntentReply platform
Process your subscription and credit purchases
Generate intelligent replies using your product information as context
Send transactional emails (OTP codes, invoices, subscription updates)
Provide customer support and respond to your inquiries
Monitor platform performance and fix bugs
Comply with legal obligations

We do not sell your personal information to third parties. We do not use your product information to train AI models without your explicit consent.

3. Third-Party Services

We use the following third-party services to operate IntentReply:

Dodo Payments — payment processing. Subject to their Privacy Policy.
Brevo (Sendinblue) — transactional email delivery.
Google AI / OpenAI — AI reply generation. Prompts include your product description and the Reddit post text. These providers process data for inference only, not model training.

4. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or financial compliance purposes (e.g., invoices may be retained for up to 7 years).

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate data.
Deletion: Request deletion of your personal data.
Portability: Request your data in a machine-readable format.
Opt-out of marketing: Unsubscribe from any marketing emails at any time.

To exercise these rights, contact us at sales@xigmapro.com.

6. Security

We implement industry-standard security measures including HTTPS encryption, hashed credentials, and access controls to protect your data. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We use session cookies for authentication and functional cookies to remember your preferences. For more details, see our Cookie Policy.

8. Children's Privacy

IntentReply is not intended for use by anyone under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our platform. Continued use of IntentReply after changes become effective constitutes acceptance.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

XigmaPro (IntentReply)
Email: sales@xigmapro.com